Field Operations Manager
Riverside Services is looking for a Field Operations Manager to join our team. As the field operations manager you will play a crucial role in the execution of high-level service that we provide.
This position requires working closely with our Landscape Maintenance General Manager, Account Managers, and Crew Leaders to deliver high quality and timely service.
At least 5 years experience in landscape maintenance is a must.
Responsibilities:
• Sustain quality by continually training employees in Riverside methods and operations
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and Riverside’s culture and core values in a positive team environment
• Provide organizational management, leadership and communication between crews and the operations team in a professional manor and work cooperatively to find delivery solutions
• Review and provide feedback to Director of Operations on crew member abilities, production, safety, and quality
• Train crews on budgeted hours, what a man hour budget means, when they should be done on site and how to achieve man hour goals
• Educate crews on yard plan and work with crew members to follow plan
• Actively recruit new team members for the landscape maintenance division
• Assess trucks, trailers, and equipment to make sure they are clean and maintained
• Make sure crew paperwork is filled out correctly and turned in timely
• Find and attend training events within the industry. Represent Riverside Services core values and show the industry what we are about
• Bi-lingual in either Portuguese or Spanish a plus
Benefits:
• Competitive base salary
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 6 corporate holidays
• Vacation
• Formal training and development program
Job Functions:
• Customer Service
• Quality Assurance
• Operations